Protect staff and high-risk patients during COVID-19

Karuna enables care teams to go fully remote while staying connected to high-risk patients. We’re equipping our partners with the tools needed to boost staff productivity, triage incoming requests, and mitigate risk while communication volume from anxious patients soars.

Karuna has partnered with groups like Cityblock Health, Merrimack Valley ACO, and New Horizon Counseling Center to transition field and clinic based care management teams to fully virtual models.

“I’ll remember the last week of my career for the rest of my life. Transitioning a field and clinic based program to a primarily telephonic model. Could it even be done? The answer is YES!

Our team has been amazing and truly stepped up to the plate. And Karuna has played a huge role in supporting the change.

Staff can manage five conversations over text in the time it takes to make a single phone call; we have visibility into the team’s progress towards outreach goals; and patients can reach us at any hour of the day using a single phone number, even though staff are using their own devices.”

– Jeremy Merrill, Senior Director, Behavioral Health Initiatives at New Horizon Counseling Center, NY

Reach patients by texting or calling, today

Karuna enables HIPAA-compliant text messages and phone calls on mobile and desktop.

Care managers securely access Karuna on their personal devices, enabling fully remote care while maintaining necessary protection of sensitive health information.

With varying levels of existing data integration available, care teams can get started with Karuna today. For more advanced integrations, we can customize rollout plans that make sense for your organization.

Ensure no patient falls through the cracks

Karuna is built for collaboration and adaptability as care teams change with a single, shared phone number.

For patients, accessing care with Karuna is as easy as texting or calling a friend. A single phone number is automatically routed to the right person. If care managers are out sick, calls can be easily re-routed and text messages can be reassigned.

Share critical coronavirus information

Karuna maximizes reach with templated messaging and bulk outreach options.

We are seeing new critical coronavirus information by the day. Distributing this information with consistency at mass can be the difference in thousands of cases at the current contagion rate.

We work with your organization to craft templated messages that can be quickly personalized by care managers to share key resources and information. Bulk outreach can dispatch messages to your entire patient base when appropriate.

Reducing direct contact doesn’t mean “no contact”

While cities and towns are enacting shelter in place policies and encouraging social distancing, access to care managers and healthcare resources has never been so important.

Karuna ensures no patient falls through the cracks. With Karuna, patients can reach care management as easy as texting a friend… no apps or special software required.

Virtual Care

Treating patients remotely has never been so important

With healthcare facilities nearing or exceeding capacity and contagion likely, providing responsive, reliable in-home services can be a matter of life or death.

Karuna delivers communication workflow tools that enable care teams to go fully remote with secure phone calling and HIPAA-compliant text messaging–even from personal devices.

HIPAA-compliant SMS

Increase care manager capacity by 30%* with secure bi-directional text messaging.

Bulk Outreach

Distribute timely COVID-19 information to the an entire population while enabling personalized responses and easy escalation.

Templated Messages

Custom templates speed up frequent communication and ensure consistent messaging for critical information.

Integrated Phone Calling

Streamline patient communication with a single phone number automatically routed to the right person.

Collaborative Inbox

With every interaction automatically logged in Karuna, care managers and supervisors can easily collaborate and support each other from the comfort of their own homes.

Documentation

Karuna streamlines documentation with a single longitudinal record of every patient interaction for easy reference.

Increase care management capacity by 30% to handle an influx of cases

By shifting phone call volume to text message and making it easier than ever to reach and engage patients, Karuna increased capacity of our community-based healthcare partners by 30%.
30 Under 30 In Healthcare 2020: Fixing Healthcare At Every Scale

December 3, 2019

December 3, 2019

30 Under 30 In Healthcare 2020: Fixing Healthcare At Every Scale

2019

Community-based case management agency increases service volume by 30% with Karuna

Case Study

2019

Community-based case management agency increases service volume by 30% with Karuna
New partnership between Coordinated Behavioral Care and technology innovator, Karuna Health

March 11, 2019

March 11, 2019

New partnership between Coordinated Behavioral Care and technology innovator, Karuna Health
These 2 Young Founders Are Trying to Keep More Than 100,000 Sick Patients From Falling Through the Cracks

April 18, 2019

April 18, 2019

These 2 Young Founders Are Trying to Keep More Than 100,000 Sick Patients From Falling Through the Cracks
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